Browse Assertec FAQ Topics

Alfresco Enterprise Edition follows a structured release cycle with periodic major releases, regular minor updates, and ongoing security patches issued by Hyland.

Community Edition updates are published through the open‑source community and supported by qualified partners like Assertant.

Assertec adheres to a continuous release cadence: at least one major version and one minor version per year, supplemented by maintenance releases and security patches as required.

This approach ensures the timely delivery of new features and fixes while maintaining compatibility with supported Alfresco versions.

The current generation of Alfresco Content Services (Enterprise Edition) is the 26.x line, with ongoing maintenance updates and security patches.

Community Edition releases are aligned to the same 23.x–26.x codebase and supported by qualified vendors.

Assertec’s latest version is 25.1, released in 2025, and is fully compatible with supported Alfresco versions. Assertant continuously maintains and enhances the platform.

Yes. Alfresco Enterprise Edition customers can accept, defer or schedule upgrades based on operational needs; Hyland provides advance notice, release notes and upgrade guides.

Community Edition users also control when to upgrade, with support from qualified partners.

Assertec offers complete flexibility: customers receive comprehensive release notes and impact assessments and may choose when to upgrade.

Backward compatibility with supported Alfresco versions is maintained, and Assertant works with customers to schedule upgrades without disrupting operations.

Alfresco Content Services offers a multilingual user interface, including English and Spanish.

Product documentation and help resources are primarily in English, with some community‑contributed materials in Spanish.

Assertec provides full support for both English and Spanish across the user interface, help content, and end‑user documentation.

Alfresco provides a flexible security model based on users, groups, and roles, with permissions applied at the site, folder, document, and metadata levels.

It supports role‑based access control, group‑based permissions, custom roles, multi‑entity structures, and integration with enterprise identity providers (LDAP, Active Directory) for centralized user management.

Assertec inherits this model and adds application‑level roles for case management, auditing, dashboards, reporting, and AI modules. All Alfresco permissions and access controls are enforced consistently across Assertec.

Alfresco provides comprehensive product documentation (administration guides, user guides, technical docs), primarily in English; Spanish‑language materials are limited and primarily come from community contributions.

Assertant offers complete training materials for both Alfresco and Assertec in English and Spanish, including end‑user guides, administrator guides, quick‑start documents, and customized training tailored to each client’s configuration and terminology.

Yes. Alfresco Enterprise Edition users can access instructor‑led virtual sessions and self‑paced courses through the Hyland Learning Portal.

Free training resources include recorded sessions, product webinars, and user forums.

Assertec training, delivered by Assertant and its partners, includes remote interactive sessions, hands‑on workshops, recorded videos, and self‑paced modules.

Custom e‑learning packages can be licensed to support ongoing user adoption, and training covers Assertec’s AI‑driven capabilities, case management, and administration.

Alfresco Content Services exposes robust REST APIs, the CMIS standard, and web services for importing and exporting documents, metadata, and audit logs in standard formats such as JSON, XML, and CSV.

It supports bulk exports and integration with enterprise data pipelines or ETL tools.

Assertec inherits these capabilities and extends them with additional application‑level APIs and connectors for AI‑driven document classification and processing.

Customers can integrate Assertec with existing systems using open standards and can export repository data, metadata, and audit logs at any time.

Alfresco provides a comprehensive integration framework, including REST APIs, CMIS and certified connectors for Microsoft 365/Teams, SharePoint, SAP, Salesforce, DocuSign and e‑archive/records‑management systems.

Assertec extends this framework through AI‑driven automation and application modules.

Integrations include deeper Microsoft Teams collaboration (e.g., chat‑based case management and process insights), e‑signature integration, and ready‑made connectors to ERP and content archiving platforms.

Open APIs allow developers to build additional integrations as needed.

Yes. Alfresco exposes repository data, metadata, and audit logs through REST APIs, CMIS, and web services.

Assertec adds a curated analytics layer with a secure API.

Customers can connect Power BI (or other BI tools) via OData/REST endpoints to build dashboards and reports on documents, workflows, cases, and audit trails.

Security and permissions defined in Alfresco/Assertec are enforced, ensuring that users see only authorized data.

Performance varies with hardware sizing, configuration, data volume, and concurrent users.

Typical targets in properly sized environments include: search results within ≈2 seconds; document retrieval within ≈2 seconds for files up to 5 MB; uploads of 10 MB documents within ≈5 seconds; and workflow step execution times under 1 second.

High‑throughput workflows may support 20+ process tasks per second with 50–200 concurrent users.

Customers should perform performance testing against their own workload to validate sizing.

Alfresco offers extensive out-of-the-box configuration: custom content models (types, aspects, and properties), configurable metadata, retention policies, full‑fledged BPMN‑compliant workflows, and flexible permission sets.

Assertec extends this configurability with low‑code tools for case management, AI‑assisted classification and extraction, and a rules engine for automating decisions.

Administrators can configure metadata, retention rules, workflows, and access policies by user role or business unit without writing code, ensuring rapid adaptation to changing requirements.

Neither Alfresco nor Assertec mandates a fixed monthly maintenance window.

Maintenance activities are planned in collaboration with each customer based on operational requirements, patch schedules, and change‑management policies.

In high‑availability or clustered deployments, many maintenance tasks can be performed with zero downtime through rolling upgrades.

When downtime is necessary, Assertant provides advance notice, impact assessments, and scheduling options to minimize disruption.

All documents, metadata, audit logs, and related records stored in Alfresco/Assertec remain the customer’s property at all times.

Customers retain full access and ownership of their data, including the underlying database.

Both platforms provide comprehensive export options via APIs and bulk export tools to extract documents, metadata, and audit logs in standard formats for off‑boarding or system migration.

Assertant does not reuse or monetize customer data and will delete it upon contract termination per the customer’s off‑boarding plan.

Service‑availability targets depend on the deployment model.

In cloud or managed‑service deployments, typical SLAs are 99.9% or 99.99% uptime per month, excluding scheduled maintenance windows.

Availability is measured and reported monthly, with unplanned downtime recorded separately from planned maintenance.

For on‑premises deployments, availability is determined by the customer’s infrastructure. Assertant works with customers to define SLAs appropriate to their deployment.

Both Alfresco and Assertec support high‑availability and disaster‑recovery configurations.

Customers can deploy active–passive (primary/secondary) setups across data centers or cloud regions or active–active clusters for load distribution and resilience.

Offline or read‑only modes may be configured to maintain access during failures.

Assertant helps define disaster‑recovery plans, including documented failover procedures, monitoring, regular backup and recovery testing, and communication protocols.

Alfresco and Assertec offer comprehensive logging and auditing covering user activities (logins, document access, workflow actions), security events (failed logins, permission changes), administrative actions, and API calls.

Logs can be accessed securely, filtered by event type, and exported for compliance reporting. Integration with SIEM platforms enables real‑time monitoring and correlation.

Log retention periods are configurable to meet regulatory requirements.

Assertec extends Alfresco’s enterprise‑grade security.

For authentication and access, it integrates with corporate identity providers and supports single sign‑on (SAML, OAuth 2.0/OpenID Connect) and multi‑factor authentication enforced by the customer’s identity provider. Encryption in transit (TLS/HTTPS) and at rest (for databases, content stores, and backups) is supported.

The platform uses containerized micro‑services with hardened configurations, secret management, vulnerability scanning, and regular patching.

Comprehensive auditing and logging integrate with SIEM tools. While certifications depend on the deployment environment, the platform is designed to align with frameworks such as SOC 2, ISO 27001, and HIPAA.

Alfresco and Assertec are designed for deployment on Linux‑based servers (recommended for production) but can also run on Windows environments for development or small installations. Deployment models include on‑premises, cloud (public or private), and hybrid configurations.

Containerization using Docker and orchestration with Kubernetes are supported for cloud‑native deployments.

Supported web browsers for end users include Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.

Alfresco and Assertec support several enterprise relational database engines: PostgreSQL (recommended), Oracle Database, MySQL, and Microsoft SQL Server. PostgreSQL offers optimal performance and compatibility for most deployments.

Customers should follow the vendor’s supported version matrix and ensure proper configuration (e.g., storage engine settings, character sets) to achieve reliable operation.

Alfresco is a Java‑based platform requiring an application server and supporting services.

Typical deployments use Tomcat or Spring‑Boot‑based embedded servers.

Both Alfresco and Assertec can be containerized, running within Kubernetes clusters with reverse‑proxy support (e.g., NGINX or Apache HTTP Server) and integrated search services (e.g., Solr).

Additional components, such as load balancers and SSL termination proxies, may be used depending on the deployment architecture.

Sizing depends on repository size, document count, average file size, OCR usage, workflow intensity, concurrent users, search load, and logging.

Typical production environments start with multi‑core CPUs (8+ cores per application node), 32–64 GB of RAM per node, and storage provisioned based on repository size plus overhead for indexes and logs.

Deployments can scale horizontally by adding application and search nodes. Assertant provides detailed sizing guidance based on workload analysis.

Assertec is web‑based and requires no specialised client software. Users can access the platform through modern web browsers, including Chrome, Edge, Firefox and Safari. Minimal workstation specifications (e.g., 4 GB RAM, dual‑core processor) are sufficient for typical office workloads. No browser plugins or client components are required.

Assertec uses standard web protocols and ports.

Primary access is over HTTPS (TCP 443); additional ports may be required for administration, search services, or database connections, depending on the deployment architecture.

Adequate bandwidth and low latency are important for optimal user experience, especially for large document uploads or high‑volume workflows.

Remote access should be secured via a VPN or a private network.

No unusual or proprietary prerequisites are required beyond standard enterprise infrastructure.

Alfresco and Assertec rely on widely available components: supported operating systems, relational databases, Java runtime, application servers or container platforms, and network connectivity.

Any additional licensing (e.g., database licenses, search engine components) should be factored into deployment planning.

Assertec combines Alfresco’s Java‑based content services with a modern cloud‑native application architecture.

Alfresco is built on Java and uses Spring and Hibernate frameworks.

Assertec introduces micro‑services written in Java and other languages (e.g., Node.js or Python for AI components) and exposes functionality through REST APIs, CMIS, and SDKs.

Extensibility options include custom modules, APIs, plugins, scripts, and low‑code configurations.

Developers can integrate with the platform using open standards, while administrators can configure workflows and metadata without code.

Alfresco and Assertec allow the extraction of documents in their original formats and in archived formats such as PDF or PDF/A.

Metadata and audit logs can be exported in standard formats, including XML, JSON, and CSV.

Bulk exports are supported via APIs and specialized tools, enabling migration to other systems or long‑term archival.